Privacy Policy

Effective date: October 27, 2026

This Privacy Policy explains how EDS Breads handles information through this website and its customer ordering portal. The portal serves our business customers and supports ordering, delivery coordination and account service.

Information we use

We use the business and contact information maintained in your EDS Breads customer account, including your account number, business name, contact names, delivery and billing addresses, telephone numbers and email addresses. The portal also uses your assigned product prices, usual products, delivery options, order quantities, order notes and order status history. If you submit a product request, we collect your name, business, phone number, email address and requested products or questions; signed-in requests also include your account reference.

When you sign in, we use your account number and company-issued PIN to verify access. The system stores a hashed version of your PIN rather than a readable PIN. We also process the cookies and technical connection information needed to maintain your session, protect requests, investigate errors and help prevent misuse.

Please keep order notes limited to information needed to fulfill your order. Do not include payment card numbers, bank credentials, passwords or other sensitive personal information in order notes. This portal does not provide an online payment-card entry form.

How we use information

We use this information to provide account access, display your assigned prices, receive and review orders, respond to product enquiries and discuss availability and customer-specific pricing, coordinate deliveries, provide customer support, send order and account service messages, maintain business records and protect the website.

Changing a dated order does not automatically change your permanent Usual Orders. Online orders are limited to your usual products. Requests for other products are sent separately to our office and do not automatically create an order or charge. Existing pricing requests and price approvals remain available in order history where applicable.

Careers enquiries

If you contact us about work, we collect your name, email, phone number, position of interest, availability, message and any résumé you choose to attach. We retain the submission in our private website request queue and email it to [email protected] for authorized office staff to review and follow up. These enquiries are retained for recruitment and recordkeeping until the office removes them; no automatic deletion schedule is currently configured. Contact us using the details below to request access, corrections or deletion where applicable. Do not include identification documents, Social Security numbers or bank information.

Cookies

The website uses essential cookies to keep you signed in and help protect requests against unauthorized submission. These cookies support the portal’s operation; the provided website does not use advertising or analytics trackers. You can remove or block cookies in your browser, but sign-in and ordering may stop working. Sign out when using a shared device.

Access and service providers

Authorized EDS Breads employees may access customer information as needed for their assigned work. Customer accounts are designed to show their own account information and assigned prices.

Providers that support website hosting, connection security and email delivery may process information needed to perform those services. For example, an email provider processes your account email address and the order information included in a service message. We may also disclose information when reasonably necessary to comply with applicable law, respond to a valid legal request, protect our rights or investigate fraud or security incidents.

We do not use this website to sell personal information or deliver targeted advertising.

Order emails

Product enquiries are saved in a private website request queue and sent to [email protected] for office follow-up. Order and existing pricing messages are sent to the email address maintained in your customer account. Contact the office if that address needs correction. You can also review your order status by signing in to My Orders. An email delivery failure does not erase an order or change its approval status.

Data Retention and Privacy Requests

EDS Breads currently retains customer account information, order histories, invoices, website product enquiries, and related business records indefinitely for business operations, accounting, recordkeeping, and customer service purposes.

Customers may contact the EDS Breads office to request access to or corrections of their information, or to inquire about deletion where applicable. Certain records may need to be retained for business, accounting, or legal purposes.

Contact: [email protected]
Phone: (269) 323-7655

We may verify your identity and authority to act for the business before responding to a request. Copies of information may remain in backups and retained business records after online access is disabled. Requests will be handled subject to applicable law.

Security

The portal uses access controls, hashed PINs and session protections. Public sign-in and ordering require an encrypted HTTPS connection. No website or transmission method can guarantee complete security. Please keep your issued PIN private and contact us promptly if you suspect unauthorized account access.

Other websites and policy changes

Links to other websites are governed by those websites’ privacy practices. We may update this policy as the portal or our practices change. The current version and its effective date will be posted on this page.

Contact us

EDS Breads
1807 Vanderbilt
Portage, MI 49024
Email: [email protected]
Phone: (269) 323-7655